Question 1

Where can I try your products?

Accepted Answer

Yes, you can visit us in our office (showroom, not a store!). Address: MONTA spol., Bohuslava Martinů 1885, 741 01 Nový Jičín. we ONLY allow visits by prior arrangement at a precisely specified time.

Question 2

Do you have a shop?

Accepted Answer

You can buy our selected products in PLACE STORE Brno.
Address: Moravské náměstí 4 (next to the Scala cinema), 602 00, Brno.

Question 3

Where do I enter my discount code?

Accepted Answer

If paying using our integrated checkout: The discount code has to be entered when filling in your shipping information such as name, email, address, country etc.

Question 4

Do I pay incoming duties and taxes on my bikini?

Accepted Answer

All incoming taxes and import duties are the responsibility of the customer. HANAJANA Swimwear are not liable for the customs charges and taxes levied by your country. If applicable, these fees will be due at the point of, or after delivery. For more information about the duties and taxes in your country, please contact your local customs office.

Question 5

Do you ship worldwide?

Accepted Answer

Absolutely! We happily ship all over the world except Russia, Ukraine and the Canary Islands.

Question 6

Can I pay in Euros?

Accepted Answer

Yes we accept payment in both Euros and Czech koruna

Question 7

When will my order be shipped?

Accepted Answer

We aim to have all orders shipped out within 72 hours of them being placed. Any orders placed on the week-end or a public holiday will be dispatched the following business day.

Question 8

Why haven't I received a shipping or confirmation email?

Accepted Answer

Please be sure to check your junk mail or spam folder. If you still have not received your confirmation email, please contact us at info@hanajanaswimwear.com so we can help you out!

Question 9

How can I track my order?

Accepted Answer

Once your package is shipped, you will receive an email with a unique tracking number and all the information required to track your package. If your order has not yet been shipped and you would like more information, please email us at info@hanajanaswimwear.com

Question 10

My item(s) didn't arrive yet, what should I do?

Accepted Answer

If you don’t receive the goods within 30 days please email us at info@hanajanaswimwear.com

Question 11

How long do I have to return/exchange the bikini?

Accepted Answer

If you are not satisfied with the size, color or cut, you can exchange/return the swimwear within 30 days after reception. Goods must be returned undamaged, unused and in the original packaging.

Question 12

What does “limited edition” mean?

Accepted Answer

Limited Edition means that we only produce a certain number of each style and we won’t be restocking if/when it sells out.

Question 13

Pre-order, what is it?

Accepted Answer

Pre-Ordering means you are buying and reserving your item before it has actually been released. All pieces on 'pre-order' are still in production with our factory and will be shipped out as soon as they are completed. Demand can be very high on some items and they often sell out completely before they physically arrive in stock. Production time can vary but we do our best to give you an accurate estimation of when to expect each pre-order item in the product's description. Please note that delays can sometimes occur, i.e. sourcing of materials, shipments held in customs, etc. Shipment dates are therefore not guaranteed.

Question 14

Do any of your tops have padding?

Accepted Answer

Yes, we can add bra inserts to all of our tops. You can also choose push-up for size XS and S.
To do so please mention it in the shopping cart page by filling in the following field: "Special information for the seller".

Question 15

How long does it take for items to be restocked?

Accepted Answer

We always produce a limited quantity at a time. If the product you want is out of stock, you can send an email on info@hanajanaswimwear.com or use our restock notification located in the product description of the item of your choice. As soon as the item is back in stock, we'll give you a heads up. Be fast though because other girls might put them in their carts real quick! Tip: Act quickly when you find a style, size, or colour you like! Stocking can take up to 8 weeks and some items are limited edition only therefore they may never be restocked again.

Question 16

What are the payment options?

Accepted Answer

You can pay using these different payment methods: - Stripe, if you want to pay by credit/debit card please use this method as first choice - Gopay, if you want to pay by credit/debit card please use this method as first choice - Bank transfer (to be paid within 5 business days from the moment you complete an order using bank transfer) or the best way is Apple Pay/Google Pay.

Question 17

Cash on delivery?

Accepted Answer

Cash on delivery is a delivery method in which you pay for the goods only upon receipt. What does it mean? Cash on delivery can be paid at the points of sale either by card, through the SMS payment gateway, or in cash. Payment through the application is another and much faster and, above all, more convenient way to pay cash on delivery. Please note that if you do not pick up the goods, you will not be able to receive the cash on delivery option again! This option CANNOT be selected for AlzaBox and Z-BOX and is only valid if you select Zasilkovna/Packeta.

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