If you are not satisfied with the size, color or cut, you can exchange/return the product within 30 days after reception. Our products are carefully checked before shipping, however if you inadvertently received an incorrect or defective product, please do inform us as soon as possible.
Please indicate what color/size you would like to change it for. When we receive the product we will proceed to a detailed verification. Once the exchange approved, you will receive a new package with the required items.
If, by the time of the exchange, we don't have the item in stock, you can either wait until we refill our stock (up to 12 weeks) or request a refund using the form below.
The item must be sent with tracking number at your costs and the exchanged items shipping costs will be covered by HANAJANA.
The items will be reviewed and the amount will be refunded to you by bank transfer. If you have paid using a foreign currency you will be refunded of the amount using XE.com conversion rate at the time of the request.
If the items are damaged, they will be returned to your address, and you won't be elligible for a refund/exchange.
The product must be sent back securely wrapped (we recommend using bubble envelope) with the original HANAJANA label. The product must have never been washed or worn and shouldn't be damaged.
To be elligible for refund/exchange, the product must not be used in any way. When testing, you should observe basic hygienic requirements, preferably through underwear. If it fails to comply with the established health conditions, you won't be elligble for a refund as per the Directive 97/7/ES on the protection of the consumer in the case of distance contracts.
Please enclose the receipt or invoice with the package and send the item to this address:
Shipping address for returns and exchanges:
741 01 Nový Jičín